Shipping Policy

Before we get into specifics, let us be clear on our shipping philosophy: we want to get things to you as quickly as humanly possible.

To keep things simple, most items cost a flat 10% of the price to ship. Some exceptionally heavy items may require an additional fee, which you may be contacted for a separate shipping quote. Under-commit; over deliver.

We almost always ship using UPS Ground or FedEx Ground. We have distribution centers across the country allowing for fast shipment. For large heavy items we will use a freight company. If a faster shipping method is necessary, please contact us for a quote.

Delivery Time

Delivery time is dependent on two factors:

Availability. Some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" time frame, but please do not count on that. If the ship date is more than 7 calendar days from the order date, we will contact you before fully processing your order.

Method of delivery. Ground is usually 3-7 business days from ship date. Please note that delivery time is also based on business days. We usually ship Monday through Friday, excluding all major holidays. If you need faster expedited shipping, do not hesitate to contact us and we will send you a quote.

International Shipping

If you'd like to make a purchase and have it shipped internationally or for export, please contact us using the contact us page or call us. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, Tax Resale Number (if for export), and your email address. A member of our Customer Service team will contact you to make all the arrangements.

Returns Policy

Like many retailers, we guarantee our products; if an item hasn't met your expectations, you can bring it back. Simply return the item for exchange, refund, repair, or credit. Most items can be returned within 14 days. Please contact us to check return availability on the particular item you are interested in.

Custom made items are non-refundable. We are not responsible for any damages or any incurred costs related to returning the item. Please note that a restocking fee of up to 30% may be assessed. Return shipping is customer responsibility unless other arrangements have been made.

If you have any questions about our guarantee, please do not hesitate to contact us.

Returns and Exchanges

Please contact us using the contact us form or by telephone to set up a Returned Merchandise Authorization (RMA).

Once you have an RMA, here's how to return by mail:

Within the US. Returned items must be sent via an insured, trackable courier (such as USPS, FedEx, DHL, or UPS). Please note: we cannot accept CODs or courier deliveries.

Outside the US. Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write "U.S. Goods Returning" on the outside of the package.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.