Customer Service

Have a question? We're happy to help.
Email us at sales@aepn.co or call us at 855-497-2376.

• Shipping & Delivery

  Most items ship within 24 hours to a few days, though some products (especially custom or special-order items) can take several weeks. We'll contact you if your order is going to take longer than 7 calendar days to ship. Most orders go out via UPS Ground or FedEx Ground, typically arriving in 3-7 business days; larger or heavier items ship by freight carrier. Need it faster, or shipping internationally? Contact us for a quote. Full details are on our Shipping & Returns page.

• Privacy & Security

  We only collect the information we need to serve you better - things like your name, contact details, and order history - and we never sell or share it with third parties without your permission. Your data is protected with industry-standard security measures. See our full Privacy Policy for details on what we collect and how we use it.

• Returns & Replacements

  Returns must be requested within 14 days of your invoice date. Contact us to get a Return Merchandise Authorization (RMA) before sending anything back. Items must be new, unused, and in their original packaging; a restocking fee may apply. Custom-made, special-order, and electrical items are not eligible for return. See our Shipping & Returns page for the full step-by-step process.

• Ordering

  Browse our catalog, add the parts you need to your cart, and check out securely online. Not sure which part fits your equipment, or need a bulk/wholesale quote? Contact our team and we'll help you get the right item the first time.

• Payment, Pricing & Promotions

  Prices are listed on each product page and are current at time of order. In the rare event an item is mistakenly listed at an incorrect price, we reserve the right to cancel or correct the order and will always let you know before charging your card. Have a question about a price or an active promotion? Reach out to us anytime.

• Viewing Orders

  You can check your order status and history anytime by signing into your account and visiting the Orders page. If you checked out as a guest, use the order confirmation email we sent you, or contact us with your order number.

• Updating Account Information

  To update your contact details, shipping addresses, or account preferences, sign into your account and edit your profile. If you need help accessing your account, contact us and we'll get it sorted.

• Contact Us

  Email: sales@aepn.co
  Phone: 855-497-2376