Lead Times

We fulfill orders Monday - Friday (9:00 AM EST - 5:00 PM EST) from our locations across the United States. Most small parcel orders that are in stock and received before 12 PM EST ship the same day. Orders received after 12 PM EST ship the next business day. For more information on fulfillment timelines, please refer to the shipping date estimator on the product page. Small parcel shipments ship via UPS, FedEx, or USPS. You will receive a shipment notification email that will include the carrier along with tracking information once your product ships.

We do our best to keep inventory status current, but we may, at times, be unable to fulfill your order due to having no stock for your item(s). If this occurs, a member of our customer service team will contact you with your options and let you know when we expect the item(s) to be back in-stock.

Transit Times

Please note that the below transit times are estimates, and AEPN is not responsible for any transit delays resulting from the carrier, weather, or circumstances beyond our control.

Ground: 3-7 business days

2 Day: 2 business days (not including weekends and holidays). 2 Day shipments shipped on Thursday will not arrive until the following Monday at the earliest.

1 Day: 1 business day (not including weekends and holidays). 1 Day shipments shipped on Friday will not arrive until Monday at the earliest.

Delivery Address

We only ship to verified commercial and residential addresses, and we are unable to ship to P.O. boxes. Please ensure your shipping address is accurate at checkout as we are not responsible for shipments sent to incorrect addresses due to information entry. Return shipping costs and standard return policy terms will apply to any orders in which the shipping carrier is unable to successfully complete a delivery or locate the destination.

Damage Due to Transit

If your shipment arrives and was damaged in transit with the carrier (UPS, FedEx, or USPS), please contact sales@aepn.co within 48 hours of your shipment being delivered. We will submit a claim on your behalf with the carrier and inform you regarding next steps. When contacting us, please provide as much detail as possible on the damage sustained to the packaging and item(s) including pictures of the damage. If you are unable to provide the requested information, our customer service team may be unable to assist with your request.

Damage Due to Weather

AEPN is not responsible for shipments that are damaged due to weather or other environmental hazards. All claims due to weather must be submitted directly with the carrier.

Order Substitution

In the event that the item ordered is discontinued or out of stock, we may provide a direct replacement for the item ordered. Please note that the item provided will be an exact replacement for the item ordered and function as intended. A customer service representative may or may not reach out to you to confirm the substitution.

We do not ship outside of the 50 United States and the District of Columbia.

We Do Not Ship to Canada

We do ship a limited amount of items to overseas US Military Bases and to Puerto Rico on a case by case basis. Please contact us if you are located in a overseas US Military Base or Puerto Rico before ordering. Please note that there may be an extended lead time when shipping to overseas Military Bases.